Terms and Conditions

Terms and Conditions for Al Musk Travels

This document outlines the terms and conditions governing your interaction with Al Musk Travels. By visiting our website and conducting business with us, you agree to comply with these terms. If you do not agree, you are advised not to proceed with bookings or other services offered by Al Musk Travels.

Table of Contents

  1. General Contract and User Agreement
  2. Booking Conditions
  3. Cancellation Policy
  4. Flight Booking Terms
  5. Payment Terms
  6. Passport, Visa, and Health Requirements
  7. Refund Policy
  8. General Terms and Conditions
  9. User Obligations
  10. Denial of Service
  11. Copyrights and Trademarks
  12. Privacy Policy

1. General Contract and User Agreement

When booking a package with Al Musk Travels, you are purchasing services or products offered on our website. Upon confirmation, a receipt and verification email will be sent. All services are subject to availability.

We act as an agent to arrange third-party services, including flights, hotel bookings, car rentals, and tour packages. If a product or service is unavailable, we will inform you and provide alternatives where possible.

We recommend purchasing travel insurance, as Al Musk Travels and its suppliers are not liable for unforeseen circumstances beyond our control.

Travel Suppliers

Al Musk Travels acts solely as an agent, facilitating travel services on your behalf. The contract for these services is between you and the respective travel supplier.

Supplier Conditions

Delays, cancellations, or service quality issues from suppliers are beyond our control. You agree to abide by the terms and conditions of suppliers, including their payment, cancellation, and refund policies.

2. Booking Conditions

Ticket Delivery:

  • E-Tickets: Delivered via email. Ensure your email address is accurate.
  • Paper Tickets: Delivered by mail. Ensure your mailing address is correct.
    Al Musk Travels is not responsible for ticket loss due to incorrect contact details provided by you.

3. Cancellation Policy

To cancel or modify bookings, contact our customer service team. Cancellation terms vary by service:

  • Flights: Subject to airline policies, including additional charges.
  • Hotels: Must be canceled at least 7 days before the reservation date.
  • Car Rentals: Governed by the terms of the supplier.

Important Notes:

  • Flight ticket deposits are non-refundable.
  • Passports must have at least six months of validity.
  • Visa approvals are at the discretion of the Saudi Embassy. If your visa application is rejected, you may apply for refunds on flights and hotel reservations, subject to terms.

4. Flight Booking Terms

We will arrange flights as per your request, subject to availability. If direct flights are unavailable, alternative options will be provided for your selection.

5. Payment Terms

You may choose one of the following payment options:

  1. Full payment at the time of booking.
  2. Partial deposit at booking, with the balance payable at checkout.
  3. Full payment at checkout.

Supplier charges, if applicable, must be paid as per their terms.

Financial Protection

Payments are protected under the Civil Aviation Authority's ATOL scheme (Air Travel Organiser’s License). Our ATOL number is 74904.

Flights and flight-inclusive travel are covered under ATOL. However, not all travel services are ATOL protected. Confirm with us for details.

6. Passport, Visa, and Health Requirements

  • Passports must be submitted for visa processing.
  • Visas are issued by the Saudi Embassy. We are not responsible for visa rejection.
  • Additional documentation or health certificates may be required.
  • Inform us of any health concerns for special travel arrangements.

7. Refund Policy

Refunds are not guaranteed under any circumstances, including global pandemics or other emergencies.

8. General Terms and Conditions

  • Al Musk Travels is not responsible for booking failures caused by third-party suppliers.
  • Liability is limited to the value of your booking.
  • Indirect or consequential losses are not covered.

9. User Obligations

By using our website and services, you agree to the following:

  • Provide accurate information and confirm you are at least 18 years old.
  • Avoid fraudulent, false, or abusive bookings.
  • Use the content of this website solely for personal purposes.

10. Denial of Service

Al Musk Travels reserves the right to deny service to any individual for any reason.

11. Copyrights and Trademarks

All website content, including text, images, and branding, is the intellectual property of Al Musk Travels. Unauthorized use is prohibited.

12. Privacy Policy

By using our website and services, you consent to the collection, storage, and use of your personal information as outlined in our Privacy Policy.

For further information or assistance, please contact us at info@almusktravels.co.uk.