Privacy Policy

This Privacy Policy governs the practices of Al Musk Travels and outlines how we handle, protect, and safeguard your personal information while you browse or use our website. It also explains your rights under current legislation. If you disagree with this policy, we recommend refraining from further use of this website.

1. Purpose of Information Collection

As a travel agency, Al Musk Travels collects personal information to facilitate travel arrangements, including hotel bookings in Makkah and Madinah, and flight reservations for Hajj and Umrah. The types of information we may collect include:

  • Personal Details: Title, full name, address, phone number, and email address.

  • Passport Details: Passport number, date of birth, and nationality (as required by airlines).

  • Payment Information: Card number, security code, expiration date, and cardholder name.

  • Travel Preferences: Frequent flyer numbers, car rental preferences, and hotel room preferences.

  • Dietary & Health Information: Details relevant to travel arrangements or specific requirements from service providers.

  • Website Interaction Data: Information submitted through forms, email address, referral sources, and travel preferences.

  • Call Recordings: Recorded for quality control and staff training purposes.

  • Social Media Interactions: Data from platforms such as Facebook, Twitter, or Instagram.

  • IP Addresses & Cookies: Automatically collected when accessing our website.

2. Methods of Information Collection

We collect personal information through:

  • Direct Interactions: During bookings, inquiries, or purchases via phone, email, or website.

  • Subscription Services: When signing up for newsletters or marketing materials.

  • Customer Service Interactions: Contact with our support team.

  • Promotions and Competitions: Participation in events organized by Al Musk Travels.
    If you provide personal information on behalf of others (e.g., family members), you confirm that you have obtained their consent to share their data and act on their behalf.

3. Usage of Personal Data

We process your personal information for the following purposes:

3.1 Contractual

  • To fulfill our role as a travel agent.

  • To complete bookings and reservations.

3.2 Legitimate Interest

  • To send direct marketing communications.

  • To provide booking confirmations and itinerary updates.

  • To manage customer service and enhance the travel experience.

  • To share promotional offers, new products, and competitions.

3.3 With Your Consent

  • For specific uses requiring explicit consent, such as certain marketing activities.

4. Sharing Personal Information

Your information may be shared with:

  • Travel Service Providers: Airlines, hotels, tour operators, transfer providers, car rentals, and ziyarat organizers.

  • Authorized Representatives: Individuals managing third-party bookings on your behalf.

  • Third-Party Vendors: Service providers for credit card processing, analytics, and administrative support.

  • Legal Authorities: To comply with applicable legal and regulatory obligations.

  • Overseas Entities: To facilitate travel arrangements and provide necessary services.

5. Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected, and in compliance with legal and regulatory requirements.

6. Your Rights

You have the following rights regarding your personal data:

  • Confirm whether your data is being processed.

  • Access the personal data we hold.

  • Request corrections to inaccurate or incomplete data.

  • Request deletion of your data where no compelling reason exists for continued processing.

  • Withdraw consent where applicable.
    For assistance or to exercise your rights, contact us at info@almusktravels.co.uk.

7. IP Addresses

When you access our website, our servers record data about your device and network, including your IP address.

8. Cookies and Tracking Technologies

We use cookies to improve the user experience on our website. Third-party web analytics services, such as Google Analytics, may also be used to analyze website traffic and visitor interactions.

9. Policy Updates

This Privacy Policy may be updated periodically. Material changes will be communicated via email or through a notice on our website.

10. Contact Information

For inquiries about this Privacy Policy or assistance with travel arrangements, please contact us:

  • Email: info@almusktravels.co.uk

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